Privacy Policy

Welcome to Sky Umbrella ("we," "us," or "our"). Sky Umbrella is a premium umbrella retail and wholesale business located at Shop No 4, City Trade Plaza, Gurukul Road, Memnagar, Ahmedabad, Gujarat 380052, India. We operate online at www.skyumbrella.shop.

This Privacy Policy applies to all information collected through our website, mobile applications, in-store interactions, and any related services, sales, marketing, or events (collectively referred to as the "Services").

By accessing our website or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Services.

We collect information you provide directly to us, information we collect automatically when you use our Services, and information we receive from third parties. The types of information we may collect include:

Personal Information You Provide:

• Full name, email address, phone/mobile number
• Postal address and delivery address
• Payment information (processed securely by third-party payment processors)
• Business name and GST number (for B2B and corporate orders)
• Messages, queries, and feedback submitted via our contact forms
• Custom branding requirements and order specifications
• Account login credentials (if you create an account)

Information Collected Automatically:

• IP address, browser type, and device information
• Pages visited, time spent on pages, and navigation patterns
• Referring URLs and search keywords used to find our website
• Cookie data and local storage information
• Location data (city/state level, if permitted by your browser)

Information from Third Parties:

• Social media profile information (when you sign in via social accounts)
• Information from marketing and analytics partners
• Publicly available information used for business verification

We use the information we collect for the following purposes:

• To process and fulfill your orders, including shipping, invoicing, and after-sales support
• To communicate with you about your orders, inquiries, and customer service requests
• To send you transactional emails including order confirmations, shipping updates, and receipts
• To send marketing communications, promotional offers, product updates, and newsletters (only with your consent)
• To personalize your experience on our website and tailor recommendations to your preferences
• To analyze website traffic and usage patterns to improve our Services
• To comply with legal obligations, resolve disputes, and enforce our agreements
• To prevent fraud, protect the security of our platform, and verify identities
• To respond to your feedback and improve our products and services
• To conduct market research and develop new products

We will only use your personal information for the purposes described in this policy. If we need to use your information for a different purpose, we will notify you and obtain your consent where required by law.

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: We share data with trusted third-party vendors who assist us in operating our website, processing payments, delivering orders, and providing customer support. These partners are contractually bound to protect your information.
• Delivery Partners: We share your name and delivery address with courier and logistics partners to fulfill your orders.
• Payment Processors: Payment details are handled by PCI-DSS compliant payment gateways such as Razorpay, PayU, or similar services. We do not store your full payment card details on our servers.
• Legal Compliance: We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of Sky Umbrella, our customers, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction, with appropriate notice provided to you.
• With Your Consent: We may share your information for any other purpose with your explicit prior consent.

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.

Types of Cookies We Use:

• Essential Cookies: Required for core website functionality such as shopping cart, login sessions, and checkout processes. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our website, which pages are most popular, and where users encounter difficulties. We use tools like Google Analytics.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns on platforms like Google Ads and Facebook Ads.
• Preference Cookies: Remember your settings and preferences such as language, region, and display settings.

You can control and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit your browser's help documentation.

We take the security of your personal information very seriously and implement a range of technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

• All data transmitted between your browser and our website is encrypted using SSL/TLS technology (HTTPS)
• Payment information is processed through PCI-DSS compliant payment gateways
• Access to personal data is restricted to authorized employees who require it to perform their duties
• We conduct regular security audits and vulnerability assessments of our systems
• Our servers are protected by firewalls, intrusion detection systems, and regular security updates

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal obligations.

• Customer Account Data: Retained for the duration of your account plus 3 years after account closure
• Order & Transaction Data: Retained for 7 years as required by Indian tax and accounting laws
• Marketing Consent Records: Retained for 5 years from the date of consent or until withdrawn
• Contact Form Submissions: Retained for 2 years from the date of submission
• Website Analytics Data: Retained in aggregate, anonymized form for up to 26 months

When your personal data is no longer needed, we will securely delete or anonymize it. You may also request deletion of your data at any time, subject to our legal retention obligations.

You have the following rights regarding your personal information. To exercise any of these rights, please contact us at info@skyumbrella.shop:

• Right to Access: You may request a copy of the personal data we hold about you at any time.
• Right to Correction: You can request that we correct inaccurate or incomplete information about you.
• Right to Deletion: You may request deletion of your personal data, subject to certain legal exceptions.
• Right to Object: You can object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to Data Portability: You may request your data in a structured, machine-readable format.
• Right to Opt-Out: You may unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

We will respond to all valid requests within 30 days. We reserve the right to verify your identity before fulfilling any request.

When you submit a contact form or make a purchase, you may be offered the option to receive ongoing communications from Sky Umbrella. By checking the consent checkbox on our forms, you explicitly agree to receive communication via the following channels:

• SMS (Short Message Service): Transactional and promotional text messages regarding your orders, offers, and updates
• Email: Order confirmations, newsletters, product launches, seasonal promotions, and customer service communications
• OBD (Outbound Dialing): Pre-recorded voice messages for important service announcements and promotional offers
• Google RCS (Rich Communication Services): Enhanced messaging with rich media content delivered through compatible Android devices
• WhatsApp: Order updates, customer support conversations, product information, and promotional messages via the WhatsApp Business platform
• Push Notifications: In-app or browser-based notifications about order status, new products, and special offers

Your consent to receive marketing communications is entirely voluntary. You may withdraw your consent at any time by:

• Clicking the "Unsubscribe" link in any marketing email
• Replying STOP to any SMS from us
• Sending an opt-out request to info@skyumbrella.shop
• Calling us at +91 97786 57789 during business hours

Please note that even if you opt out of marketing communications, you will still receive essential transactional notifications related to your orders and account activity.

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at info@skyumbrella.shop and we will take steps to delete such information from our systems.

If we discover that we have inadvertently collected personal information from a child under 18, we will promptly delete that data and take appropriate corrective measures.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes, we will notify you via email (if you have provided one) or by placing a prominent notice on our website at least 14 days before the changes take effect. Your continued use of our Services after the effective date of the revised policy constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to resolving any privacy concerns you may have.